This Privacy Policy describes how DBDDPRO (“The Company”, "we", "us" or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website (the “Sites”), and mobile application (the “App,” and collectively with the Sites and Fi Collar the “Service”), as well as through social media, our marketing activities, our live events and other activities described in this Privacy Policy.
Legal grounds for processing personal data
European union user rights under the GDPR and how to exercise them
Contact information for DBDDPRO data controllers
Contact information for the DBDDPRO data protection officer in the European union
Categories of Personal Data Processed by DBDDPRO
Personal data that is processed when you create a DBDDPRO account:
(1) DBDDPRO processes your email address because you use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on DBDDPRO’s legitimate interest in protecting the security of your account.
(2) DBDDPRO also processes your email address for the purpose of sending you important information about your DBDDPRO products, apps or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile, and is displayed when you submit comments or other material on a DBDDPRO website or app. The legal ground for processing your email address and name for these purposes is DBDDPRO’s legitimate interest in providing you important safety or other information about your DBDDPRO products, apps or account or material changes to this Privacy Policy, and in providing you an opportunity to engage with other DBDDPRO users.
(3) If you provide your opt-in consent to receiving marketing information from DBDDPRO, DBDDPRO will also process your email address for the purpose of sending you marketing information about DBDDPRO products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your DBDDPRO account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from DBDDPRO are based on the preferences you provide in your DBDDPRO account, the locale indicated by your Internet Protocol (IP) address, the types of DBDDPRO devices you have added to your DBDDPRO account, and any subscriptions included in your DBDDPRO account. The legal ground for processing this data for this purpose is DBDDPRO’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.
Personal data that is processed when you sign in to your DBDDPRO account with Social Media Credentials if you choose:
You may choose to sign in to your DBDDPRO account using your social media sign in credentials (e.g., your Facebook sign in credentials). If you choose to do this, the first time you do so you will be asked whether you agree that the social media provider may provide certain information to DBDDPRO, such as your name, email address, profile photo, posts, comments and other information associated with your social media account.
DBDDPRO associates the email address provided by the social media provider with your DBDDPRO account so that you can use your email address to sign in to your DBDDPRO account in the future if you no longer wish to sign in using your social media account credentials. The legal ground for processing this information for this purpose is DBDDPRO’s legitimate interest in providing you an alternative sign in method and in securing your account.
Personal data that is processed when you sync your DBDDPRO device:
We process this information to help identify and resolve errors or syncing issues. The legal ground for processing this information for this purpose is DBDDPRO’s legitimate interest in resolving errors or syncing issues and providing quality product support.
Personal data that is processed when you communicate with DBDDPRO:
We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is DBDDPRO’s legitimate interests in providing quality product support. The legal ground for signing in to your DBDDPRO account, if appropriate, to help troubleshoot and resolve your issue is consent, which you may withdraw.
Personal data that is processed when you use your DBDDPRO device or app:
This data is aggregated with data from other consenting users and is used to enhance the quality of our products and apps and the traffic, parking and other features enabled by DBDDPRO or third parties. The legal ground for processing this data for this purpose is consent, which you may withdraw at any time within the settings of your DBDDPRO device or app.
Personal data that is processed when you purchase a product on a DBDDPRO website:
We collect your name, mailing address and telephone number so we can process your order and fulfill your purchase. The legal ground for processing your name, mailing address and telephone number for these purposes is performance of a contract. We also process your personal data as part of our fraud detection processes. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting DBDDPRO and our customers from attempts to engage in fraudulent transactions.
Categories of Recipients of Personal Data
Your DBDDPRO-friends invitees:
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims. We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of DBDDPRO’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
DBDDPRO is a global business. To offer our products, apps and services, we may need to transfer your personal data to other DBDDPRO companies in other countries. When you create a DBDDPRO account, add personal data in your account profile, or upload data to your DBDDPRO account, your personal data will be collected and stored on DBDDPRO servers in the United States or in Europe, as configured per your DBDDPRO device. Personal data regarding individuals who reside in a country in the European Economic Area or in Switzerland is controlled by DBDDPRO’s European Affiliate and processed on its behalf by DBDDPRO.
Any transfers of personal data from DBDDPRO companies in the European Economic Area (“EEA”) or Switzerland to DBDDPRO. in the United States are done pursuant to European Commission approved Model Contractual Clauses.
All DBDDPRO companies are required to follow the privacy practices set forth in this Privacy Statement.
Cookies and Similar Technologies
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.
If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.
The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, apps and websites so we can enhance the user experience and functionality of our products, apps and websites.
Here are examples of third-party providers of analytics and similar services we currently use:
Application Performance Monitoring:
DBDDPRO uses various software tools to analyze and monitor the performance of our complex ecosystem. To provide such services, our app receives basic request information, including IP address, necessary to detect and diagnose anomalous errors and response times.
Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to “Like” a page) on DBDDPRO websites or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other DBDDPRO methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).
The DBDDPRO device is not intended to be purchased by anyone under the age of 13 years old. When a parent and or legal guardian purchases a device for use by a child and to locate a child the parent is acknowledging that any personal information transmitted to DBDDPRO is solely the parents and not that of a child under the age of 13. We do not knowingly collect personal information from children under 13 years of age. We do not collect personally identifying information on our app or trackers such as name or address from anyone under or over 13 years of age. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us through support
We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the DBDDPRO websites and apps that link to this Privacy Policy.
We will retain your personal data as long as your DBDDPRO account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from DBDDPRO access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your DBDDPRO account, write your request to support and make sure to include all the details about your DBDDPRO account such as the log-in email and the device ID(s) of your DBDDPRO devices.
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact DBDDPRO’s support.